Terms of Service

These Terms of Service ("Terms") govern your use of Krishna WhatsApp Cloud at bulk1.akdwk.in (the "Service"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a business, you represent that you are authorised to bind that business.

1. The Service

Krishna WhatsApp Cloud provides tools to send and receive WhatsApp messages via the official Meta WhatsApp Business Cloud API, including a shared team inbox, broadcast campaigns, chatbots, contact management and a REST API. You connect your own WhatsApp Business Account; we do not provide phone numbers or WhatsApp accounts.

2. Your account

• You must provide accurate registration information and keep your credentials confidential.
• You are responsible for all activity under your workspace, including your team members' actions.
• You must be at least 18 years old to use the Service.

3. Acceptable use — messaging rules

You agree to comply with the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and all applicable laws (including TRAI regulations in India and anti-spam laws in your customers' countries). In particular:

• Send marketing messages only to recipients who have given clear opt-in consent.
• Honour every opt-out immediately (the platform automates STOP keyword handling — you must not circumvent it).
• No illegal content, deception, harassment, or prohibited goods and services.
• No attempts to bypass Meta quality controls, rate limits or template review.
• No reselling of the Service except through an authorised reseller arrangement.

Violation may result in suspension or termination without refund, and may also result in Meta restricting your WhatsApp Business Account, over which we have no control.

4. Fees, plans and messaging costs

• Subscription fees are charged per plan, in advance, for each billing cycle.
• WhatsApp conversation/message fees set by Meta are separate and are billed per use through your wallet or your own Meta billing, at the rates displayed in the app.
• Plan limits (contacts, messages, agents, etc.) are enforced automatically.
• Prices may change with at least 15 days' notice; changes apply from your next billing cycle.
• Taxes (including GST) are added where applicable.

5. Trials and cancellation

Free trials convert to paid plans only when you choose to subscribe. You may cancel at any time; the Service remains available until the end of the paid period. See our Refund & Cancellation Policy for refund terms.

6. Your data

You retain all rights to the contacts, messages and content you process through the Service. You grant us the limited licence needed to operate the Service (storing, transmitting and displaying your data to you and your team). We process personal data as described in the Privacy Policy.

7. Service availability

We aim for high availability but the Service is provided "as is" and "as available". Message delivery ultimately depends on Meta's WhatsApp infrastructure, your hosting environment, and telecom networks, which are outside our control. Scheduled maintenance will be announced where practical.

8. Intellectual property

The Service software, design and branding remain the property of Krishna WhatsApp Cloud / Krishna SaaS Suite. WhatsApp and Meta are trademarks of Meta Platforms, Inc.; their use here is for identification only.

9. Termination

• You may delete your workspace at any time.
• We may suspend or terminate accounts that breach these Terms, create legal risk, or remain unpaid after notice.
• On termination we will make your data available for export for 30 days, after which it is deleted per our retention schedule.

10. Limitation of liability

To the maximum extent permitted by law, Krishna WhatsApp Cloud shall not be liable for indirect, incidental, special or consequential damages, loss of profits, loss of data, or business interruption. Our total aggregate liability for any claim is limited to the fees you paid to us in the three (3) months preceding the claim.

11. Indemnity

You agree to indemnify us against claims arising from your content, your messaging practices (including spam complaints and consent violations), or your breach of these Terms.

12. Governing law

These Terms are governed by the laws of India. Courts at Ahmedabad, Gujarat shall have exclusive jurisdiction, subject to any mandatory consumer protections in your place of residence.

13. Changes

We may update these Terms; material changes will be notified in-app or by email at least 15 days in advance where practical.

14. Contact

Questions about these Terms? Contact akshaykananidwk@gmail.com or use bulk1.akdwk.in/contact.